About Aramya

Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. We are well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.

Aramya is a 100 Cr+ NMV fashion & lifestyle company backed by Accel and Z47. We're building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a new brand in stealth, going live in H2 2026.

Current Retail footprint: 16 stores in Bengaluru + 2 stores in Hyderabad (and a few more are yet to go live).

Opening next: Hyderabad and Chennai. Pune, Ahmedabad and Mumbai in the pipeline.

Website: https://aramya.in/

Our Team: https://shorturl.at/l6u

About the Role

We are looking for a high-ownership, execution-focused passionate individual to join Our Team as a Retail Operations Lead to drive and scale a world-class offline retail experience across our West region store network. This role goes beyond managing stores — it is about owning regional performance end-to-end, driving consistency, conversion, and customer delight across every touchpoint, while building solid operational systems and teams that can scale rapidly.

You will work closely with cross-functional teams and own end-to-end store performance across the region — from customer experience and SOP adherence to team productivity and inventory discipline.

Key Responsibilities

1. Customer Experience & NPS Ownership

- Own and consistently improve NPS across all stores in the West region
- Ensure a superior, consistent,



and differentiated in-store experience aligned with brand values
- Translate customer feedback and insights into actionable improvements across stores
- Drive a culture of customer obsession within store teams

2. Operational Excellence & SOP Adherence

- Design, implement, and enforce robust daily SOPs across all West region stores
- Ensure discipline in store opening/closing, VM upkeep, trial room experience, billing hygiene, and service standards
- Conduct regular audits and reviews to maintain execution quality
- Build systems that ensure consistency without heavy central intervention

3. Conversion & Store Productivity

- Drive store conversion across the region through strong on-ground execution
- Enable teams with clear selling frameworks, training, and daily targets
- Identify and act on levers like walk-in quality, staff engagement, VM, and assisted selling
- Track and improve key store metrics: conversion, AOV, UPT, and Revenue per sqft

4. Inventory & Merchandising Discipline

- Ensure optimal inventory availability across sizes and key styles in all stores
- Drive strong inventory hygiene through defined refresh cycles and SOPs
- Minimize dead inventory while maximizing sell-through

5.



Team Building & Performance Culture

- Hire, train, and manage high-performing store teams across the region
- Build strong store leadership through capable Store Managers
- Drive retention through clear growth paths, feedback systems, and recognition
- Design and implement effective incentive structures aligned with business goals

6. Scaling Store Operations

- Build scalable systems and processes to support rapid expansion across the West region
- Ensure consistency in execution across all locations as the network grows
- Support new store launches — from pre-opening readiness to post-launch stabilization
- Continuously improve playbooks for store operations, staffing, and performance

7. Data & Performance Management

- Track, analyze, and act on store-level data and KPIs across the region
- Identify trends, gaps, and opportunities across locations
- Drive accountability through structured reviews and performance tracking
- Use data to inform decisions on staffing, inventory, and operations

Key Skills & Qualifications

- 5–8 years of experience in retail operations, preferably in fashion/lifestyle
- Proven experience in managing multi-store operations across a region
- Strong bias for action and high ownership mindset
- Deep understanding of retail metrics and store-level levers
- Ability to build systems, not just manage day-to-day operations
- Strong people leadership and team-building capabilities
- Comfort working in an agile & fast-paced, high-growth environment

📌 Retail Operations Lead - West (Mumbai)
🏢 Aramya
📍 Mumbai