- POSITION DESCRIPTION

JOB TITLE : Relationship Manager-SCF

GRADE : SM

DEPARTMENT : MSME

LOCATION : Region

SUB-DEPARTMENT : Supply Chain Finance and Digital Lending

TYPE OF POSITION : Full time

REPORTS TO : Regional Business Manager - Supply Chain Finance

REPORTING INTO

NA

- ROLE PURPOSE &
- OBJECTIVE
- Focused customer acquisition of Supply Chain Finance –
- Dealer Finance, Vendor Finance, PID/SID customers for Facility.
- Self-Sourcing of potential customers as per policy,
- Focus on building relationship with Anchor team to get leads and conversion.
- Work with channel partners like DSA, DMA, LSP, BC or BF to grow business volumes across products.
- Coordinate with team for disbursement and work effectively for achieving assigned business targets.
- Take full ownership of portfolio and ensure timely interest servicing, repayment of tranches, renewal etc.
- Focus on customer service, invoice processing, collection of overdue amounts.
- SIZE OF THE ROLE

FINANCIAL SIZE NON-FINANCIAL SIZE
- Monthly Business volume as per the business target. Productivity of around 2.5 – 3 Cr Monthly Fresh Limit set-up
- Timely Interest serving, repayments of tranches, discounting of transactions & renewal to prevent Delinquency.
- Handle minimum AUM of around 40 Cr to 50 Cr
- Coordination with Credit Manager for case approval and CAD and Operations for case disbursement.
- Maintains Daily sales report and sharing with supervisor.
- KEY DUTIES &

RESPONSIBILITIES OF THE ROLE


- Business/ Financials

- Daily/ Weekly /Monthly monitoring of the accomplishment of targets according to the annual / monthly targets established for branches under his/her responsibility.
- Implement,



supervise and control effectiveness of commercial strategy to reach the productivity and growth targets established.


- Customer (Both Internal &
- External)

- Ensure customers are educated about all products / services offered by Ujjivan.
- Ensure lower customer attrition by providing different products as per customer requirement.
- Focus on lower TAT as per laid down standards.
- Focus on customer service and to foster up sale & cross sell opportunities


- Internal Process

- Monitor portfolio health.
- Ensure, supervise the correct implementation of the credit procedures including all the respective tools
- Discuss strategies and changes in terms of products, capacity building, procedures etc.


- Innovation &
- Learning

- Ensure adherence to training man-days/ mandatory training programs for self
- Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self.
- MINIMUM REQUIREMENTS OF KNOWLEDGE &

SKILLS

Educational

Qualifications



- Person must have 4 to 9 Years of experience in sales of financial products, mainly Working Capital, Trade Finance or SCF.

Experience (Years and Core Experience Type)

 4 to 9 years in sales of SCF or working capital products. Mixed experience of Sales + Credit is acceptable but should be predominantly in sales.

Certifications



- NA

Functional Skills


- Ability to drive sales performance.



Will be required to manage customers of SCF loan at Branch level.


- Ability to engage with dealers, colleagues of Anchor.


- Plan & execute Marketing and Sales promotion for MSME loans

About



- Awareness about different Liabilities, Insurance and loan products.


- Ability to speak and read regional language(s)- is desirable. Ability to communicate in English.

Behavioral Skills


- Product Knowledge


- Training Skills


- Willingness to travel & relocation as per business requirements and career opportunities


- Managing customer relations


- Performance oriented

Competencies


- Computer Skills


- Competent to handle MIS systems and Lending Software

- KEY INTERACTIONS

INTERNAL

EXTERNAL


- Product & marketing team


- Branch Teams


- Regional operations


- Credit


- Audit


- Vigilance &
- FCU Team


- Vendors


- LSP Partners


- DSAs

- Assets Requirement Details

Desktop with i5 configuration

Laptop with i5 configuration

Laptop with i7 configuration

MS office

Email EP2 + ATP + Mvision

Email Kiosk + ATP + Mvision + Archival

Email on phone

VPN

MS Team

Mobile

Bio Metric + MDM

No

Yes

No

Yes

Yes

Yes

Yes

Yes

Yes

No

No

- Application Access Requirement Details

S.N.

Application Name

Access Required

(Yes/No)

Type of Access/ Role

(Read/Write/ Maker/Checker/Authoriser)

Remarks

(If Any)

1

Finvoice

Yes

Write

2

Finacle

Yes

Read

3

4

5

PREPARED BY –

- Ayush Saxena (UJJ32975)

DATE: 22-01-2026

REVIEWED BY –

- Arpit Kaien(UJJ55907)

DATE: 24.01.2026

LAST UPDATED BY: TM Team

DATE: 12-02-2026

This is Internal document.

📌 Relationship Manager-SCF (Pune)
🏢 Ujjivan Small Finance Bank
📍 Pune