Job Description

Job Description Role: Intern - IT & Desktop Support Roles & Responsibilities: Technical sound in windows troubleshooting, blue dump error etc Hands on experience on Windows 11 OS . Good in troubleshooting for MS Office Outlook, 0365 and application Address user tickets regarding hardware, software and networking . Walk-in users through installing applications and computer peripherals Guide users with simple, step-by-step instructions Conduct remote troubleshooting Basic network knowledge. . Must have knowledge on VC and projector/presentation set-up Must have knowledge of Antivirus / Drive Encryption-Decryption concept should be clear Test alternative pathways until you resolve an issue .



Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Requirements Hands-on experience with Windows and Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide Excellent problem-solving and multitasking skills Follow up with the users to ensure their technical issues are resolved Maintain weekly reports on users inquiries, responses and feedback so as to develop customer service analytics and trends Respond to users queries in a timely and accurate way, via the help desk tool, email, chat or phone Identify users needs and help customers use specific features Update our internal databases with information about technical issues and practical discussions with users Documentation of review process Follow up with users to ensure their technical issues are resolved

📌 Intern - IT & Desktop Support (Mumbai)
🏢 Quantiphi
📍 Mumbai