Job Description

About Logbase:

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Logbase is a Coimbatore-based SaaS company and one of the global leaders in the Shopify app ecosystem. With 6 successful apps — several holding Shopify's coveted "Built for Shopify" status — we proudly serve 80,000+ active stores worldwide. Our 75+ member team is dedicated to enhancing the e-commerce experience for businesses globally through AI-driven solutions.

With a presence in both India and the US, we're building Logbase into a truly global company.

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Why Join Us?

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At Logbase, we foster an setting built on continuous learning, innovation, and growth opportunities. We value curiosity, problem-solving, and collaboration as we expand our global footprint. We're looking for enthusiastic, driven individuals to join our Customer Success Team.

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Key Responsibilities:

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Serve as the primary point of contact for clients, building and maintaining strong relationships.

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Provide prompt and qualified onboarding and support through email, chat, and Zoom.

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Understand client requirements and provide solutions that meet their business needs.

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Collaborate with cross-functional teams to improve the overall user experience.

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Proactively identify opportunities for upselling and cross-selling to drive revenue growth.

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Qualifications:

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Strong written and verbal communication skills, with the ability to effectively engage clients at all levels.

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An analytical mindset, with the ability to understand client business requirements and provide effective solutions.

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1–4 years in customer success, account management, or client-facing SaaS support roles preferred; familiarity with Shopify or e-commerce platforms is a plus.

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Benefits & Perks:

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Subsidized lunch.

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Health insurance for employees and family members on top of Salary.

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Provident fund contributions.

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Leave encashment benefits.

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Performance-based incentives.

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📌 Customer Success Manager Coimbatore
🏢 LogBase
📍 Coimbatore