The ITU Servicing department is responsible for the development and operational support of the Servicing business capabilities such as Incident and Problem management of Proximus. The main platform for this is Service Now.
To continue our cutting-edge and rapid-growing implementation, we are looking for a Service Now Domain Architect.
As Service Now Domain Architect, you are responsible for translating business and IT needs into a solution in Service Now and other connected platforms in line with OOTB capabilities and architectural guidelines.
Responsibilities
As the Service Now Domain Architect, you are responsible for driving the Functional and technical solution design in the Service Now domain
You promote Service Now OOTB functionalities
You work closely together with solution architects and domain specific Subject Matter Experts
You operate in an Agile context and work closely with different squads providing technical knowledge and experience
You work with portfolio stakeholders, notably the Enterprise Architect, to develop, analyze, split, and realize the implementation of enabler epics
You participate in the Rolling Wave Planning (RWP) and Pre- and Post-PI Planning
You provide oversight throughout the whole solutioning development and foster Built-In Quality
You empower the teams to take ownership and to make local decisions allowing faster flow of work
Profile
You have a Master in IT & Telecom or equivalent through experience
Required competences:
Result/goal-oriented
Reliable
Perseverance
Team player
Initiative
Convenient
Organized, systematic and orderly
Independent
Stress resistant
Analytical skills
Experience
You have profound experience in Service Now implementations, preferably in CSM or TSM
You have experience as IT architect, preferably in a Telecom context
You have hands-on experience with agile and waterfall development methodologies
You have solid analytical skills and anticipate the impact of possible solutions to complex problems.
You are optimistic, solution oriented, creative with an open mind.
Customer centricity is part of your nature.
You value communication and collaboration with others.
You have a learning attitude.