Job Description :
Sourcing Specialist (On-Demand Services-Kolkata)
Summary
We are seeking experienced Sourcing Specialistto manage our On-Demand Services (Chefs, Maids, and Drivers). This role is ideal for candidates with a background in operations, service management, or manpower handling. As a Category Executive, you will be responsible for sourcing and onboarding service partners, ensuring service quality, and delivering exceptional customer experiences.
Responsibilities
Source and onboard high-quality Service Partners (SPs)
Conduct training sessions to maintain and improve service quality
Coordinate with customers to confirm service delivery and satisfaction
Manage customer escalations with prompt resolution
Conduct field visits to monitor and improve SP performance
Requirements
Requirements:
Experience: 6 months – 1 year in operations, service management, or manpower handling
Communication and People Management Skills: Robust ability to interact with customers and service partners
Willingness to Travel:
Ability to conduct field visits to monitor and improve SP performance
Customer Service Skills: Ability to handle customer interactions with professionalism and resolve issues promptly
Best Suited Profiles
Operations Executives / Operations Associates
Customer Service Executives (with field exposure)
Field Supervisors / Field Coordinators
Vendor/Partner Onboarding Executives
Manpower/Blue-Collar Recruiters
Target Organizations (Preferred Background)
Candidates with prior experience in:
UrbanClap (Urban Company), Vijay Home Services, Housejoy, QuikrEasy, Bro4u
Justdial Services, Sulekha Home Services, Helper4U, Joboy, Handy Services India
Facility Management Companies (JLL, CBRE, SIS, BVG, Quess, TeamLease, etc.)
Local housekeeping, chef, maid, or driver service providers
Package and Benefits
Salary Range: ₹2.5 LPA – ₹3 LPA (Max)
Prospect to grow in a rapid-scaling service platform
Incentives and career progression for high performers
📌 Sourcing Specialist On Demand Services Kolkata
🏢 2COMs
📍 Kolkata