Job Description
We are seeking a Service Desk Engineer with good experience in troubleshooting Active Directory, O365 and basic Server issues.
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nPreferred: Immediate Joiners
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nKey Responsibilities:
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- Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system.n
- Diagnose and resolve technical hardware and software issues.n
- Escalate unresolved issues to the next level of support.n
- Log all incidents and requests accurately in the ITSM/ticketing system (e.g., ServiceNow, Jira, Zendesk).n
- Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.n
- Provide support for common software and applications (e.g., Microsoft 365, Zoom, VPN, etc.).n
- Assist with onboarding/offboarding activities including account provisioning and hardware setup.n
- Follow standard procedures and document resolutions in the knowledge base.n
- Ensure SLAs and response time targets are met.n




- Participate in IT projects and continuous improvement initiatives.n

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nRequired Qualifications:
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- 1-4 years of experience in an IT support or help desk environment.n
- Strong knowledge of Windows and/or macOS operating systems.n
- Familiarity with Active Directory, Microsoft 365, and remote support tools.n
- Excellent problem-solving and multitasking abilities.n
- Robust written and verbal communication skills.n
- Customer-service oriented with a positive attitude.n

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nPreferred Qualifications:
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- Experience with ITIL framework and best practices.n
- Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator.n
- Familiarity with mobile device management (MDM) tools.n
- Exposure to cloud platforms (Azure, AWS) is a plus.n

📌 Service Desk Analyst (Tamil Nadu)
🏢 Neurealm
📍 Tamil Nadu