Position Title:

Associate - Student Support Operations Business Unit:

WP International Experience:

1+ yrs Location:

Marol, Mumbai Shift Timing:

12:30 PM to 9:30 PM (Mon to Sat)

About the Role We are seeking a Associate - Student Support Operations/Program Coordinator to support the smooth execution and management of programs across multiple stakeholders. The ideal candidate will have strong analytical abilities, excellent communication skills, and a proactive approach to problem-solving. This role requires close collaboration with internal teams, learners, and external partners to ensure seamless program operations and learner experience.

Key Responsibilities • Assist in end-to-end program execution, including scheduling, tracking, and reporting. • Coordinate with internal teams, faculty, and external partners to ensure timely delivery of program milestones. • Manage learner onboarding, communication,



and engagement throughout the program lifecycle. • Collect, analyze, and interpret program-related data to identify trends, gaps, and opportunities for improvement. • Act as a primary point of contact for learners and stakeholders, addressing queries promptly.

Requirements • Bachelor’s degree • 1–2 years of experience in program coordination, operations, or a similar role • Strong analytical skills with proficiency in MS Excel, and basic data interpretation. • Excellent verbal and written communication skills with the ability to interact effectively with diverse stakeholders. • Highly organized, detail-oriented, and able to manage multiple tasks simultaneously. • Ability to work in a fast-paced setting with minimal supervision.

📌 Associate - Student Support Operations | BU: WP International (Mumbai)
🏢 upGrad International
📍 Mumbai