31 Aug
|
BRINGLE ACADEMY
|
Navi Mumbai
31 Aug
BRINGLE ACADEMY
Navi Mumbai
Job Description
. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, skilled manner
. Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
. Providing first levelsupporton Desktops, Peripherals, and Office automation products.
. Route/Assign tickets to the appropriatesupportgroup, if necessary.
. Identifying and escalating high-severity, priority issues
. Updating Pending Tickets with timely, accurate, accurate updates
. Following-up with end users, if necessary, for closure of pending tickets
. Willing to work for 24.7 shifts
Additional Information
All your information will be kept confidential according to EEO guidelines.
📌 Support Engineer Navi Mumbai
🏢 BRINGLE ACADEMY
📍 Navi Mumbai