Industry: Fast Commerce / E-commerce

Function: Product Support / SCM Technology Support

Experience: 1–3 Years

Role Overview

We are looking for a Product Support qualified with strong understanding of Supply Chain operations to support technology systems used across our fast-commerce operations.

The role will work closely with Warehouse, Inventory, Last Mile, Product, Engineering, and Operations teams to troubleshoot system issues, manage operational escalations, perform root-cause analysis, and ensure smooth functioning of WMS, LMS and other supply-chain technology platforms.

This is an ideal role for someone who understands both on-ground supply chain operations and technology systems and can act as a bridge between Operations and Product/Technology teams.

Key Responsibilities

1. Provide day-to-day product and technical support for systems used across warehouse and lastmile operations.
2. Troubleshoot issues related to WMS, LMS, Order Management, Inventory, Picking, Packing, Dispatch and Delivery workflows.
3. Own operational tech escalations from identification through resolution and closure.
4. Perform initial troubleshooting and Root Cause Analysis (RCA) before escalating issues to Product or Engineering teams.
5. Coordinate with Product, Engineering and external technology vendors for resolution of bugs and system issues.
6. Track incidents, identify recurring problems and recommend permanent fixes or process improvements.
7. Support users with system configurations, workflows, access issues and operational queries.
8. Participate in UAT and testing of new features,



product releases and system enhancements.
9. Maintain issue trackers, SOPs, troubleshooting guides and product-support documentation.
10. Monitor system performance and proactively identify issues impacting warehouse or last-mile operations.
11. Train and support operations teams on new features, workflows and system changes.
12. Work closely with business and operations teams to convert operational problems into clear product/technology requirements.

Required Experience & Skills
1. 1–3 years of experience in Product Support, Application Support, SCM Technology Support or a similar role.
2. Strong understanding of warehouse operations and/or last-mile logistics operations is mandatory.
3. Hands-on exposure to supply-chain technology platforms such as:
4. WMS: Vinculum, Unicommerce or similar Warehouse Management Systems.
5. LMS: LogiNext, Pidge or similar Last Mile Management Systems.
6. Understanding of workflows such as:
7. Inbound and GRN
8. Putaway
9. Inventory management
10. Picking and packing
11. Dispatch
12. Order allocation
13. Rider assignment
14. Delivery and NDR
15. Returns / RTO
16. Inventory reconciliation
17. Strong problem-solving and troubleshooting skills.
18.



Ability to perform structured RCA and communicate issues clearly to technical teams.
19. Good stakeholder-management and communication skills.
20. Comfortable working in a fast-paced, high-volume fast-commerce environment.

Preferred Background

Candidates with prior SCM technology or Product Support experience from the following environments will be preferred : E-commerce / Quick Commerce: Flipkart, Zepto, Blinkit, Meesho, Amazon or similar companies

3PL / Logistics : Delhivery, XpressBees, Ecom Express, Shadowfax or similar companies

WMS / LMS / Supply Chain SaaS Companies : Vinculum, Unicommerce, LogiNext, Pidge, Shipsy, Locus or similar platforms

Good to Have

1. Basic understanding of SQL, APIs, logs or database queries for troubleshooting.
2. Experience working with ticket-management tools such as Jira, Freshdesk or similar platforms.
3. Experience supporting integrations between OMS, WMS, LMS and ERP systems.
4. Exposure to high-volume quick-commerce / dark-store operations.
5. Experience conducting UAT and coordinating product releases.

The ideal candidate is someone who can understand an operational issue such as an order not flowing to the warehouse, inventory mismatch, failed allocation, picking issue or delivery-status discrepancy, investigate the problem across systems, identify the likely root cause and coordinate with the right Product/Engineering team until resolution.

The role requires someone who is hands-on, analytical, ownership-driven and comfortable working closely with both Operations and Technology teams

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