OnVUE Technical Support Coordinator (Advanced Associate)
At Pearson, our purpose is to help people realize the life they imagine through
learning. We’re a place where talented people with different viewpoints can have
their voices valued and heard and we’re intentionally building a culture of
belonging designed to attract and promote innovative, and skilled people, where
everyone has the chance to make progress in their careers.
Your Opportunity
Join the Pearson operations team where we are dedicated to helping support
candidates and clients throughout their certification testing process. The OnVUE
Tech Support Team is an escalation point for our global testing candidates who
may experience technical issues during the OnVUE exam process. As an Advanced
Associate, you will focus on both live troubleshooting and post-issue research
within the Pearson VUE case management system. If you are looking to work with a
company that cares about its employees, including the importance of work-life
balance, takes ownership of customer satisfaction, and cultivates an environment
that integrates our Pearson values into everything we do – this is the place for
you.
This is a candidate-facing role, where our coordinators will personally connect
with test takers to offer support, guidance, and reassurance while walking
customers through basic troubleshooting steps. Like every department within
Pearson, our work goes beyond just delivering exams and focuses on our ability
to allow learners to flourish. We are looking for team members who are ready and
able to deliver a first-class level of customer service to our candidates and
clients through skills we will help sharpen and grow. Our teams focus heavily on
the importance of empathy and responding to candidate concerns – we don’t shy
away from real-time feedback and consistent conversations with staff to ensure
we never lose sight of our overall team, department, and company goals.
* Title: Advanced Associate
* Location:
📌 Advanced Associate, Customer Service (India)
🏢 Pearson
📍 India