About Us

SarvaGram is a Series D fintech company headquartered in Pune, on a mission to make financial services accessible and impactful for rural and semi-urban households across India. Through its platforms spanning Lending, Farm Mechanisation, and Insurance, SarvaGram serves underserved communities through a branch-led model across 5 states and ~170 branches. As SarvaGram scales its technology and digital capabilities, the IT function plays a critical role in ensuring reliable, secure, and productive operations for a growing workforce of field officers, branch staff, and corporate teams

About the role

We are looking for a skilled and proactive Desktop Support Engineer to join our IT System Admin team. You will serve as the primary escalation point for complex IT issues, providing advanced technical support across hardware, software, and network domains. You will work closely with the IT Admin Lead to ensure the reliability, security, and efficiency of SarvaGram’s IT infrastructure and end-user environment.

Key responsibilities

End-User & Device Support




Provide second-level technical support for desktops, laptops, and peripherals across the organisation
Handle escalations from Level 1 support, ensuring timely and effective resolution
Troubleshoot complex hardware, software, and network issues with minimal disruption to business operations
Identity & Access Management
Manage Active Directory including user accounts, group policies, and access controls
Administer access provisioning and de-provisioning in line with IT security policies
Infrastructure & Systems
Install, configure, and maintain operating systems and enterprise applications
Support VPN, remote access tools, and endpoint security solutions
Assist in system upgrades, patch management, and deployments
Vendor & Asset Management
Coordinate with vendors for hardware procurement, replacement, and repairs
Maintain an up-to-date inventory of IT assets and manage the asset lifecycle
Documentation & Process
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📌 Desktop Support Engineer (India)
🏢 SarvaGram
📍 India