Job Description
We are looking for a Customer Support Executive with excellent spoken and written English & Hindi skills to join our growing team. This role will primarily involve handling customer queries.
nIf you're customer-focused, have strong communication skills, and enjoy solving problems, we'd love to hear from you
nKey Responsibilities
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- Handle customer queries via chat in a professional and timely manner.n
- Resolve customer concerns related to orders, exchanges, returns, refunds, and product information.n
- Provide accurate and empathetic responses while ensuring a great customer experience.n
- Escalate complex issues to the relevant team whenever necessary.n
- Maintain detailed records of customer interactions.n
- Handle voice calls as and when required.n

nRequirements
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- Excellent coversational and spoken English.n
- Compassionate tone, can come up with fast and prompt solutionsn




- Minimum 2-3 years of experience in Customer Support/Customer Service.n
- Experience in chat support is preferred.n
- Good grammar skills and attention to detail.n
- Ability to multitask and work in a fast-paced environment.n
- Basic knowledge of Excel Sheet, Google Sheet, MS Office and CRM/customer support tools is an advantage.n
- Graduate preferred.n

nWhat We're Looking For
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- Strong communication and interpersonal skills.n
- A positive, customer-first attitude.n
- Ability to stay calm while handling customer concerns.n
- Quick learner with positive problem-solving skills.n

nJob Type: Full-time
nIf you have a passion for delivering exceptional customer service and excellent English communication skills, we'd love to have you on our team.

📌 Customer Support Executive (Mumbai)
🏢 Vastramay
📍 Mumbai