NOC Server Engineer

Role Title: NOC Server Engineer
Location: Bangalore, India – Onsite
Job Type: Full Time - Onsite
Experience: 6+ Years
Shift Model: 24×7 shift-based NOC operations
Reporting To: NOC Lead

Role Overview

The NOC Server Engineer provides advanced 24×7 operational support for cloud-hosted server infrastructure in AWS and Azure. This role acts as the shift escalation lead for complex and high-severity incidents, ensuring service stability and rapid restoration. Kubernetes (EKS), Terraform, and foundational cloud networking knowledge are required skill sets to support modern cloud workloads.

Key Responsibilities
- Provide deep troubleshooting for Linux and Windows servers hosted in AWS and Azure, including OS, services, performance, and capacity.
- Analyze alerts and telemetry using CloudWatch, Azure Monitor, Splunk, and Grafana to validate root cause and recovery.
- Coordinate with Operations Center (OC), Incident Managers, and platform SMEs; maintain transparent ownership and escalation.
- Execute safe,



pre-approved operational actions and validate post-change health using documented procedures.
- Ensure accurate incident timelines, updates, and handovers in ServiceNow/Jira.
- Mentor engineers and own structured shift handovers to maintain operational continuity.

Required Skill Set
- Cloud Server Engineering: Strong hands-on experience supporting AWS and/or Azure compute services (EC2, Azure VMs/VMSS).
- Linux & Windows Servers: Advanced OS-level administration, patching, log analysis, service troubleshooting, and performance tuning.
- Kubernetes (EKS) & Container Orchestration: Experience triaging EKS node and pod issues, crash loops, scaling symptoms, and workload health.
- Infrastructure-as-Code (Terraform): Ability to execute, review, and validate Terraform-based changes following operational guardrails.
- Cloud Networking Fundamentals: Working knowledge of VPC/VNet, subnets, routing tables, security groups/NSGs, load balancers, DNS, and basic conne

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