Process Trainer | Sales

Location: Gurgaon

Industry: BPO / Sales

Key Responsibilities:

- Conduct New Hire Training (NHT) and OJT for sales processes.
- Deliver product, process and sales training to new and existing employees.
- Conduct refresher training based on performance gaps.
- Train employees on sales techniques, objection handling, customer handling and conversion improvement.
- Monitor training effectiveness through assessments, nesting and performance tracking.
- Identify skill gaps and create improvement plans.
- Conduct mock calls, role plays and feedback sessions.
- Coordinate with Operations, Quality and WFM teams.
- Maintain training MIS and prepare regular training reports.
- Ensure adherence to process SOPs and client requirements.

Requirements:

- Minimum 1-2 years of experience as a Process Trainer in Sales BPO.
- Strong experience in Sales Training, NHT, OJT and Refresher Training.
- Good understanding of sales metrics, conversion and productivity.
- Excellent communication and presentation skills.
- Robust knowledge of BPO Sales/Outbound Sales.
- Immediate joiners preferred.
- 6days working

Budget- 38k CTC (32k inhand)

HR SONAM (phone hidden)

📌 Process Trainer- Sales (Delhi)
🏢 globiva
📍 Delhi