Job Description
About the job
nThis team is responsible for monitoring and maintaining the infrastructure behind ValueFirst services. They keep an eagle eye on availability and performance of our services. The team is available 24/7 to provide 2nd level technical support and resolution to problems and enquiries that customers report. They have an in-depth understanding of the products live on production servers. They work closely with engineering team to resolve all escalated cases from customer experience team to ensure clients have the best experience possible.
n

nWhat you’ll be responsible for?
n1. Deployment, Maintenance and optimization of gateway/Kannel/SMPP setup
n2. Tracking and maintenance of VF-Services QOS, Backups and Uptimes and ensure the highest levels of systems and infrastructure availability
n3. Work on tickets and provide resolution with SLA
n4. Manage timelines, product releases and track bugs with engineering team on Jira
n5. Integration with telecom operators for SMPP account/connectivity
n6. Configuration,



queries and administration of MySQL and other Linux utilities
n7. Troubleshooting SMPP/operator related and customer issues like Junk char issue, No/Fake delivery of message, Drop message, TPS testing, understanding of submit-sm and deliver-sm responses, account/connection type.
n8. Interaction with domestic and international telecom operators for issue resolution
n9. Automation of tasks using scripts to lower down the human intervention time on any tasks
n10. Conduct sessions on recent releases and KT with internal teams
n11. Tracking of work and creating FAQ’s and Service Documents for documentation purpose.
n12. Overseeing the preparation of environments for the testing/UAT of software releases, participate in the planning, scheduling and execution of said releases followed by automation
n

nWhat you’d have?
n
- n
- B. Tech/B.E/BSc computer sciencen
- Experience in troubleshooting, deployment of gateway/kannel/telecom re

📌 Linux System Engineer (Gurugram)
🏢 ValueFirst
📍 Gurugram