Job Description
Customer Success Team | Full time | Relocation to Philippines
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nDo you love to own customer’s KPIs?
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nAre you an evangelist who would like to help the marquee International enterprise brands?
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nThen this is the role for you
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nThe Impact you will create:
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- You will drive client retention, customer satisfaction, up-selling and cross selling.n
- Own overall relationship with assigned clients and provide strategic consulting to clients in achieving their objectives.n
- Understand technical roadblocks and make recommendations on solution implementation and core integrations to clients using Netcore to overcome them.n
- You will be the voice of the customer when engaging with internal teams.n
- Be the point of contact for Accounts and be responsible for the growth of the customern
- Maintaining and expanding on excellent executive client relationships as well as building strong internal relationships across the departments to deliver superior performance.n
- Investigate the core of the problem and suggest a long-term solution to it.n




- Focus on Growth + Engagement + Integrationn
- Work with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption.n
- Consult brands on how to leverage direct marketing channels such as – Email, SMS, App/Web Notifications, WhatsApp, IVR and personalize engagement at scale.n
- Monitoring and managing the accounts to ensure higher ROI for the clients and extending end-to-end support throughout the customer lifecycle.n

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nWhat we look for?
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- Transformational talent who shows leading attributes of Problem solving, Efficiency, Passion and Self direction.n
- 3+ years’ experience in a Customer Success/Digital Marketing role.n
- Ensuring the retention of the clients on a year-to-year basis and strategizing a growth path by influencing clients with potential up-selling and cross-selling across vari

📌 Customer Success Manager (Mumbai)
🏢 Netcore
📍 Mumbai