Job Description
Fresher - Service Desk Analyst
nLocation: Hyderabad
nHigh Level communication skills Required
nShift: 24/7
nWork Mode: Hybrid
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nIf you are really good in Communication skills, Please share your resume to
[email protected] with Sub of " Fresher - SD"
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nTechnical Skills
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- Knowledge of Windows OS, Microsoft Office/Microsoft 365.n
- Knowledge in ticketing tools such as ServiceNow, Remedy, Jira, or similar.n
- Understanding of Active Directory, VPN, networking fundamentals, and remote support tools.n
- Familiarity with ITIL framework and Service Desk operations.n
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nSoft Skills
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- Strong customer service orientation.n
- Excellent verbal and written communication skills.n
- Analytical and problem-solving abilities.n
- Ability to work in a quick-paced environment and manage multiple priorities.n
- Strong teamwork and collaboration skills.n
📌 Fresher - Service Desk (Hyderabad)
🏢 Genpact
📍 Hyderabad