Job Description
Responsibilities
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- Network monitoring: Monitor LAN/WAN links, routers, firewalls, and wirelessn
- equipment for availability and performance.n
- Server monitoring: Track server health, CPU/memory utilization, andn
- escalate hardware/software alerts.n
- Ticket handling: Follow SOPs for incident logging, categorization, andn
- resolution; update tickets with accurate status.n
- Escalation management: Escalate unresolved issues to L2/L3 teams pern
- defined SLA timelines.n
- ISP coordination: Engage ISPs for WAN/internet link issues, track resolution,n
- and update stakeholders.n
- Vendor coordination: Liaise with hardware/software vendors for RMA,n
- patching, and support cases.n
- SOP compliance: Ensure all actions are aligned with documented SOPs andn
- governance standards.n

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nSkills & Qualifications
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- Basic knowledge of network devices (switches, routers, firewalls) and servern
- monitoring tools.n
- Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.).n
- Solid communication skills for ISP/vendor coordination.n
- Certifications preferred: CompTIA Network+, CCNA (entry-level), or equivalent.n

📌 NOC Monitoring (Tamil Nadu)
🏢 Neurealm
📍 Tamil Nadu