Job Description
ServiceNow Functional Consultant/Process Consultant
n? Role Summary
nWe are seeking a ServiceNow Functional Consultant/Process Consultant to join our delivery team in Jaipur. You’ll act as the functional and process authority—translating complex business processes into robust ServiceNow configurations and driving end‑to‑end solution adoption.
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n? Key Responsibilities
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- Process Consulting & Design: Lead process definition, re‑engineering, and gap analysis workshops to map As‑Is/To‑Be workflows using BPMN, flowcharts, and functional process guides.n
- Functional Configuration: Translate business requirements into ServiceNow configuration specifications for ITSM, CSM, HRSD, and other modules—ensuring solutions adhere to best‑practice process frameworks.n
- Requirement Elicitation: Facilitate requirement‑gathering workshops and stakeholder interviews; document outcomes in Business Requirement Workbooks, Use Cases, and Fit‑Gap Analyses.n
- Solution Validation & Adoption: Define UAT strategies, acceptance criteria,



and coordinate unit and user‑acceptance testing, ensuring process owners approve and adopt the solution.n
- Stakeholder Enablement: Act as the primary liaison to process owners and SMEs—guiding them through configuration reviews, training, and change‑management activities.n
- Continuous Improvement: Stay abreast of recent ServiceNow features and industry process trends; proactively recommend enhancements for continuous process optimization.n

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n? Candidate Profile
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- Experience: 6–15 years in a ServiceNow Functional Consultant role, with ≥3 years dedicated to process consulting on the ServiceNow platform.n
- Process Expertise: Demonstrated depth in process mapping, re‑engineering, fit‑gap analysis, and continuous service improvement across ITSM domains (Incident, Problem, Change, Knowledge, Request).n
- Technical Fluency: Hands‑on with ServiceNow module configuration (ITSM, CSM, HRSD, Service Catalog, CMDB/HAM, etc)

📌 ServiceNow Functional Consultant (Noida)
🏢 Aelum Consulting - ServiceNow Premier Partner
📍 Noida