Job Description
Title-- ServiceNow Contractors
nLocation- Hyderabad
nExperience- 5+ Years
nJob Type- Temporary/Contractor - Non US | 3-6 Months
n

nDescription
n1. Platform Administration & Governance
n2. Administer and maintain the ServiceNow platform, ensuring high availability, performance, reliability, and security.
n3. Manage system configurations, user administration, groups, roles, ACLs, and platform access controls.
n4. Establish and enforce platform governance, standards, and best practices.
n5. Monitor platform health, performance metrics, and capacity utilization.
n6. Platform Operations & Maintenance
n7. Coordinate ServiceNow upgrades, patching, and release management activities.
n8. Validate platform functionality through testing and post-upgrade reviews.
n9. Manage instance cloning activities and workplace strategy across Development, Test, and Production environments.
n10. Troubleshoot and resolve platform-related issues,



incidents, and service disruptions.
n11. Configuration & Enhancement
n12. Configure workflows, business rules, notifications, forms, service catalogs, and knowledge management solutions.
n13. Support implementation and enhancement of ServiceNow modules such as: ITSM, ITOM, CMDB
n14. Employee Center
n15 Service Catalog
n16 Knowledge Management
n17. HR Service Delivery
n18. Asset Management
n

nRequirements*
n1. Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
n2. ServiceNow Certified System Administrator (CSA) required or strongly preferred.
n3. ServiceNow Certified Implementation Specialist (CIS) certifications preferred.
n4. ITIL Foundation Certification preferred.

📌 ServiceNow Administrator (Hyderabad)
🏢 Charter Global
📍 Hyderabad