Job Description
About Dover:
nDover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver cutting-edge equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.
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n Designation: Lead Technical SAAS Suppor
n tExperienc e: 8-14 Year
n sEducation: B.
n ELocation: Bangalor e
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n Roles & Responsibilitie
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n Support Operations a. Lead daily L1/L2 support operations, ensuring adherence to SLAs and support KPIs. b. Act as the escalation point for complex incidents and critical business impacting issun




- es.Coordinate shift coverage and workload distribution across support tean
- ms.Ensure consistent service delivery in a 24x5 / follow-the-sun support modn
- el.Team Level Activities a. Mentor and coach support engineers to improve troubleshootn
- ingdepth, communication, and customer handling. b. Conduct ticket reviews, quality audits,n
- andcross-training to reduce knowledge siln
- os.Foster a culture of accountability, collaboration, and customer-centric servin
- ce.Application Support & Technical Troubleshooting a. Provide L1/L2 support for: b. Intersn
- hop& other eCommerce platforms c. CPQ solutions (Salesforce CPQ, Oracle CPQ, Apttus, etn
- c.)Adobe Experience Manager (AEM) and digital experience platforms e. Perform isn
- suetriage, root cause analysis, replication, and resolution. Escalate effectively to L3 teams with detailed diagnostin
- cs.ITIL Service Management Execution a. Drive Incident, Problem, Chang

📌 Lead Technical SAAS Support (Bengaluru)
🏢 Dover India
📍 Bengaluru