Manager – COE, Business Intelligence & Account Performance Central COE | Founder's Office

About Pepper Pepper is building an

AI-native SEO and content growth platform , combining strategy, technology, automation and AI to drive measurable business outcomes for customers. This role sits within the

Founder's Office , working on how the business is priced, resourced, delivered, measured and improved.

The Opportunity We're looking for a

Manager, COE – Business Intelligence & Account Performance

to own the intelligence layer of the business. This is a

business-facing, problem-solving role , not a reporting role. You'll bring together account performance, delivery, commercial and client data to answer three questions:

What is happening? Why is it happening? What should we do about it? You'll work closely with commercial, delivery, capability and finance leaders and be measured on business outcomes — not the number of reports produced.

What You'll Do Build a live intelligence layer combining

account, delivery, commercial and client signals . Turn structured and unstructured data - including calls, decks, reviews and performance data into actionable insights. Build automated analysis and workflows so recurring reporting runs itself. Identify

account risks, retention opportunities and growth opportunities

early. Diagnose underperforming accounts and recommend specific actions to improve them. Work directly with business leaders to answer critical questions and influence decisions.



Own data definitions and reconciliation to ensure the business has a

single source of truth . Bring together commercial, delivery, SEO/GEO and margin data to understand account performance end-to-end. Be the person who can explain

why any account is performing the way it is, with evidence.

What We're Looking For 3–6 years

in BI, performance analytics, business operations, strategy or consulting. Strong business-facing analytical skills and comfort working with senior stakeholders. Strong

Excel and SQL

skills. Comfortable working with AI and automation tools such as

Claude, Claude Code, Lovable and n8n . Able to work with

unstructured data

such as calls, decks and written commentary. Familiarity with

SEO/web analytics tools

such as Ahrefs, Semrush, GA4 and Google Search Console is a strong plus. Strong first-principles problem solving — able to go from

data → diagnosis → action . Comfortable challenging assumptions and communicating findings clearly. Digital, content, SEO or e-commerce services experience is a strong advantage.

Why This Role? Build the

intelligence layer for the business from the ground up . Work directly with the

Founder's Office and senior leadership . Influence both

commercial performance and client outcomes . Define the metrics and systems rather than inherit them. Robust opportunity to grow into

business and strategy leadership

as Pepper scales.

📌 Manager - COE, Business Intelligence & Account Performance (Mumbai)
🏢 Pepper
📍 Mumbai