Job Description

About Logbase:

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Logbase is a Coimbatore-based SaaS company and one of the global leaders in the Shopify app ecosystem. With 6 successful apps — several holding Shopify's coveted "Built for Shopify" status — we proudly serve 80,000+ active stores worldwide. Our 75+ member team is dedicated to enhancing the e-commerce experience for businesses globally through AI-driven solutions. With a presence in both India and the US, we're building Logbase into a truly global company.

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Why Join Us?

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At Logbase, we foster an environment built on continuous learning, innovation, and growth opportunities. We value curiosity, problem-solving, and collaboration as we expand our global footprint. We're looking for enthusiastic, driven individuals to join our Customer Success Team.

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Key Responsibilities:

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- Serve as the primary point of contact for clients, building and maintaining strong relationships.
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- Provide prompt and professional onboarding and support through email, chat, and Zoom.
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- Understand client requirements and provide solutions that meet their business needs.
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- Collaborate with cross-functional teams to improve the overall user experience.
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- Proactively identify opportunities for upselling and cross-selling to drive revenue growth.
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Qualifications:

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- Strong written and verbal communication skills, with the ability to effectively engage clients at all levels.
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- An analytical mindset, with the ability to understand client business requirements and provide effective solutions.
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- 1–4 years in customer success, account management, or client-facing SaaS support roles preferred; familiarity with Shopify or e-commerce platforms is a plus.
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Benefits & Perks:

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- Subsidized lunch.
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- Health insurance for employees and family members on top of Salary.
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- Provident fund contributions.
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- Leave encashment benefits.
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- Performance-based incentives.
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📌 Customer Success Manager (Coimbatore)
🏢 LogBase
📍 Coimbatore