The ideal candidate must possess strong communication skills, with an ability to
quickly and efficiently assimilate process knowledge, positive team player with
analytical skills and high energy levels ready to work in versatile shift
timings, developing constructive and cooperative working relationships with
others, and maintaining them over time Keeping up-to-date with the process
knowledge identifying the developmental needs of others and coaching, mentoring,
or otherwise helping others to improve their knowledge or skills.

Analyst Roles and Responsibilities:
Assisting the regular and routine customer queries regarding Products and
services of the client via Chat
Ensure that appropriate steps were taken to resolve customers' problems and
providing feedback accordingly
Refer unresolved customer grievances to designated departments for further
investigation
To meet process expectations with high quality standards and adherence to
SLA’s
Professional in conduct/behavior, appearance and communication




Contributes to team effort by accomplishing related results as needed

Technical and Functional Skills:
Computer literate with the ability to learn customer service
Software applications.
Basic Knowledge of Hardware (modems, Routers and Troubleshooting)
Good Communication Skills – Verbal & Written(Comprehension)
Good Customer Handling Skills
Needs to have the ability to adapt to perpetual changes as per Business
requirements.
Ability to work in teams
Flexible for 24X7 Shifts
Should not have any commitments – part time courses, tuitions, etc. that
hamper work performance
Knowledge of excel
Experience in Troubleshooting related process
Experience in Chat process
Experience in cable or telecom industry – Dish TV/Tata Sky/ AT & T
Ability of analyzing information and evaluating results to choose the best
solution and solve problems
Valuable documentation Skills

eClerx provides critical business operations services to over fifty global
Fortu

📌 Analyst Navi Mumbai
🏢 eClerx
📍 Navi Mumbai