Job Description
The Role (Job Summary) Digital Customer Success delivers structured, scalable Customer Success for customers who sit outside dedicated one-to-one Customer Success Manager coverage, using data, analytics, community and targeted outreach to drive consistent value realisation. In this role you will own the account-intelligence and renewal-risk engine for the function. You will turn multi-source customer data into repeatable account health reviews, early-warning and risk analysis, renewal-risk reporting and CRM health narratives that help account teams identify and act on adoption or renewal risk early. The role combines hands-on analysis with process ownership, data quality, cross-functional coordination and automation readiness, working from our Pune delivery centre in support of customers across APAC, EMEA and the Americas. Your Impact (Job Description) Account health reviews: Build standardised customer-health and account reviews that combine renewal timing, product usage and entitlement, support activity, training and certification,



version adoption and customer sentiment into explicit strengths, risks and recommended actions. Early-warning and risk analysis: Maintain and refresh the risk model — inputs, logic, thresholds and High/Medium/Low tiering — validating outputs and distinguishing genuine customer risk from data gaps. Portfolio and segmentation: Maintain the account portfolio and priority segments using segmentation rules, renewal timing, risk triggers and leadership inputs. Renewal intelligence: Track renewal cohorts, surface issues early enough for action, and prepare account-level inputs for regional renewal reviews. Risk and leadership reporting: Produce account-level and portfolio risk reporting for account teams and leadership, including data-quality caveats and recommended follow-up. CRM health narratives: Draft and maintain concise health, next-step and risk entries in the CRM, aligned to the risk output and regional review cadence. Dat

📌 Digital Customer Success Analyst (Pune)
🏢 aspen technology
📍 Pune