Job Description
BUILT TO CONNECT
nAstec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world.
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nABOUT THE POSITION
nAs part of the Global CAD team, the CAD Helpdesk Technician helps ensure efficient and stable operation of Computer Aided Design (CAD) software and related systems for CAD data creators and CAD data consumers by providing support, troubleshooting, issue resolution, and training.
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nKey Activities & Responsibilities
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- Perform installation, upgrades, and configuration of CAD related software.n
- Maintain databases of systems, users, and user permissions.n
- Identify and resolve CAD user and system issues.n
- Identify and translate helpdesk trends into recommendations for an improved user experience.n
- Perform testing to provide recommendations for process and system improvement.n




- Educate Engineering teams on CAD software improvements and best practices.n
- Ensure engineering users have adequate hardware system requirements to meet their expected workload and deploy/upgrade hardware.n
- Support the techniques, tools, and interfaces necessary for downstream consumption of CAD data.n
- Capable of creating Macros in SOLIDWORKS and Autodesk productsn
- Maintain professional and technical knowledge by attending educational workshops; reviewing qualified publications; establishing personal networks.n
- Function as a liaison between the Global CAD team and other departments to solve problems and work on joint projects.n
- Be available for after-hours work related to critical outages, data migrations, and off-hours upgrades.n
- Aggressively support and promote the culture of One ASTEC. Other duties as assigned.n

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nTo be successful in this role, your experience and compet

📌 CAD Helpdesk Technician (India)
🏢 Astec
📍 India