Operations Executive – Job Responsibilities

Handle all client operations after Package confirmation until the client returns.

Send booking confirmation and required details via email/WhatsApp.

Call the client to confirm the booking and provide necessary information.

Coordinate visa processing and ensure required payments and documents are completed on time.

Share all necessary documents, vouchers, tickets, and itinerary with the client before departure.

Provide a complete travel briefing regarding flights, hotels, transfers, meals, and other package inclusions.

If the client cannot visit the office, conduct the complete briefing over a phone call.

Coordinate hotel bookings, room arrangements, transportation, meals, and other included services.

Monitor the client's complete travel schedule and ensure all services are provided as confirmed.

Coordinate with Saudi staff for airport transfers, hotels, transportation, meals, Ziyarat, and other services.

Follow up regularly with the Saudi operations team to monitor service delivery.

Handle and resolve any client or service-related issues promptly through proper coordination.

Maintain regular communication with clients throughout their stay in Saudi Arabia.

Monitor hotel, transport, meal,



and other service-related expenses.

Coordinate with the Accounts and Saudi Operations teams regarding operational payments and expenses.

Ensure all services are completed as per the confirmed itinerary and package inclusions.

Follow up with the client until their return journey is completed.

Maintain proper records and update the client’s booking and service status.

Take complete responsibility for the client’s operational requirements from booking confirmation until return.

Required Skills & Qualifications

- Advanced MS Excel proficiency with strong knowledge of data management and reporting.
- Fluent English communication skills, both verbal and written.
- Strong customer coordination and communication skills.
- Proficiency in MS Word and other Microsoft Office applications.
- Graduate in any discipline from a recognized university.
- Positive organizational, follow-up, and problem-solving skills.
- Ability to coordinate effectively with clients, internal teams, and external service providers.
- Strong attention to detail and ability to manage multiple tasks efficiently.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Operations Executive (Jasola)
🏢 Talbiya Umrah Pvtl
📍 Jasola