About Role:

At Snabbit, one customer moment can become the brand story. You will build the reputation-intelligence engine that helps us detect risks early, establish facts quick and guide the right response. This is not a social-media calendar role; it is a high-trust mandate at the intersection of Brand, CX, Operations, Legal, PR and leadership.

What you need to bring to the 'table'

- 6-10+ years across ORM, digital crisis management, social listening, communications, digital intelligence or platform trust and safety
- Direct ownership of real reputation incidents - beyond dashboards, sentiment reports or community responses
- Signal instinct: the ability to distinguish routine noise from a narrative with genuine travel potential
- Deep fluency in platform mechanics, virality, creators, online communities, meme culture and changing internet behaviour
- Judgment to know when Snabbit should respond,



when it should solve quietly and when speaking would make things worse
- Clear writing and the ability to align Brand, CX, Operations, Legal, PR and senior leadership under pressure
- Comfort with high-intensity, always-on situations; reputation incidents do not follow office hours
- Low-ego influence and the ability to make complex moments easier for everyone around you

What you will build

Always-on listening, severity levels, leadership alerts, an escalation matrix, crisis playbooks, response protocols and a live repository of reputation learnings.

What you will learn

How to protect trust while helping build a category-defining consumer brand from the ground up.

Apply here - https://forms.gle/ZaAyof1VJp1noHuF6

📌 Online Reputation & Crisis Management (Karnataka)
🏢 Snabbit
📍 Karnataka