Job Position : Network Voice Admin

Required Tech stack : Network Voice Admin, Avaya, VOIP, Cloud Telephony , IP Telephony, Incident Management ,Change management

Exp-6-12 Years

Interview Date

Interview mode :Virtual

Venue : Delhi/NCR

Must Have

1.Monitor and support enterprise voice infrastructure, including VoIP, SIP, and IP telephony.

2 Troubleshoot voice call issues such as one-way audio, call drops, poor voice quality, and routing problems.

3 Manage and support platforms such as Avaya IP office, or Microsoft Teams Telephony.

4 To work on customer voice telephony related tools.

5 Handle incident management, root cause analysis (RCA), and problem management.

6 Coordinate with telecom vendors and service providers for circuit and SIP-related issues.

7 Maintain documentation,



standard operating procedures (SOPs), and technical reports.

8 Participate in change management, system upgrades, and disaster recovery activities

9 To understand and manage the voice workplace

10 Identify SIP and RTP issues

Tech skills

- VoIP, SIP, RTP, WebRTC •
- TCP/IP Networking, DNS, DHCP.
- QoS, VLANs, MPLS •
- SIP Trunking and Dial Plans
- Avaya, Teams Telephony system.
- ITIL Incident and Change Management
- •Understanding of voice infrastructure
- Cloud Telephony
- Good Communication and Coordination, Knowledge about different Voice platforms.

📌 Network voice Admin (Delhi)
🏢 Tata Consultancy Services
📍 Delhi