Job Description

About Snapmint

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Founded by IIT Bombay alumni ( , , ), is building India’s most loved payment brand. We pioneered Pay in 3 through UPI and are also home to India’s leading 0% EMI e-commerce app — giving millions of Indians the freedom to shop now and pay in monthly instalments, with no extra cost and no credit card required.

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Today, Snapmint has crossed 50M+ app downloads and is the preferred payment partner for 2,000+ leading consumer brands, including Zepto, ixigo, Adani, District Store, Titan and many more. We’re on a mission to make fair, transparent credit accessible to Young India - and make payments simple, enjoyable and worry-free.

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Headquartered in Mumbai , with offices across major metros including Bengaluru, Gurugram, Delhi and Jaipur , we’re building at the intersection of commerce, credit, technology and culture. If you want to work on a product used by millions, build a brand people genuinely love, and help redefine how the next generation of India pays and spends you’ll fit right in.

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Come build Snapmint and help us change how India pays.

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- Role Title: Senior IT Admin
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- Department: Technology
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- Employment Type: Full-time
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- Experience: 4-7 Yrs.
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- Location: Bangalore
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- Working Model: Work from Office - 5 Days per Week
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- Entity: Snapmint Credit Advisory Private Limited
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What You Own

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- Deliver dedicated VIP and executive IT support with high responsiveness, discretion, SLA adherence, and end-to-end ownership of critical IT requirements.
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- Manage Windows, macOS, and Linux endpoints through JumpCloud MDM, ensuring policy enforcement, patching, endpoint hardening, compliance, and secure access.
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- Administer endpoint security solutions including Kaspersky Antivirus and Safetica DLP, while monitoring security, patching, and compliance dashboards.
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- Own IT asset lifecycle management from procurement through decommissioning, including inventory accuracy, physical verification, reconciliation, tagging, disposal, audits, and asset recovery.
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- Manage end-to-end user onboarding and offboarding, including device allocation, access provisioning, asset recovery, and timely deprovisioning.
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- Provide L1/L2 desktop support and resolve complex hardware, software, network, email, VPN, and access issues, while driving root-cause analysis and permanent fixes for recurring problems.
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- Manage software deployment, licensing, renewals, compliance reporting, IT procurement, hardware refresh cycles, and vendor/OEM coordination.
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- Support leadership meetings, conferences, town halls, and video calls by managing conference room and AV infrastructure and ensuring pre-meeting readiness.
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- Drive IT service improvement through SLA/KPI tracking, Problem and Change Management, SOP development, mentoring junior engineers, and escalation ownership.
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- Maintain IT documentation and support security, data protection, compliance, and audit requirements across assigned locations.
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What You Bring

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- Bachelor's degree in computer science, IT, or a related field with 4–6 years of IT support or asset management experience.
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- Hands-on experience with JumpCloud MDM, Kaspersky Antivirus, Safetica DLP, endpoint security, patch management, device compliance, endpoint hardening, and access control.
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- Proven VIP/executive support experience with solid professionalism, discretion,



responsiveness, and stakeholder management.
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- Strong L1/L2 troubleshooting experience across Windows, macOS, Linux, and common business applications.
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- Experience with Jira or ManageEngine ServiceDesk, including SLA management, reporting, ticket ownership, and process improvement.
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- Working knowledge of LAN, Wi-Fi, IP, VPN, firewall, Active Directory, identity management, and ITIL processes including Incident, Problem, Change, and Asset Management.
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- Experience with software license management, IT procurement, vendor coordination, OEM management, and negotiation.
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- Demonstrated ability to own escalations, resolve complex or recurring issues independently, perform root-cause analysis, and mentor junior IT engineers.
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- Strong analytical, troubleshooting, communication, documentation, and multitasking skills.
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Good to Have

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- Experience with Sophos Firewall, vulnerability management, and advanced network/security administration.
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- Experience managing conference room AV infrastructure and supporting leadership events.
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- ITIL Foundation, Microsoft, Apple, or JumpCloud Core certification.
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Why Snapmint

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- Be Part of a 10X–100X Journey - Help build and scale and be part of a high-growth story.
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- Raise the Bar - Learn from people who raise the bar.
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- Solve Hard Problems - Work on meaningful, high-impact challenges.
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- Own the Outcome - Take ownership and make things happen.
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- Move Fast, Build Fast - Turn ideas into action, not backlogs.
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- Make Real Impact - See your work reach millions of customers.
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- Grow with Snapmint - Take on bigger challenges as we scale.
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Explore Snapmint

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- Meet The Founders - , ,
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- Life at Snapmint -
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- Behind the Build: The Snapmint Story -
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- Business Case Studies -
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📌 Senior Information Technology Administrator (Bengaluru)
🏢 Snapmint
📍 Bengaluru