Job Description

nPosition –Deskside support tech
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n Job Summar
ny:The L2 Desktop Support Technician is responsible for providing advanced technical support a
nndtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfactio
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n Key Responsibiliti
nes:· Provide Second-level technical support for desktop/laptop hardware, software, and periphe
nralissu
nes.· Install, configure, and maintain operating systems, software applications, and system updat
nes.· Perform root cause analysis to identify recurring technical problems and develop solutio
nns.· Excellent in troubleshooting break/fix issues of windows and mac comput
ners· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and V
nPN.· Collaborate with IT team members on projects, upgrades, and implementatio
nns.· Maintain accurate records of work performed, issues, and resolutions using the compan
ny'sticketing syst




nem.· Provide remote support and troubleshooting for users working from home or in the fie
nld.· Train and mentor junior support technicians as need
ned.· Ensure compliance with IT policies, security protocols, and best practic
nes.· Perform routine maintenance and inspections to ensure optimal performance of equipm
nent· Build and maintain strong relationships with end users and ensure user satisfact
nionQualificatio
nns:· Associate's or bachelor’s degree in information technology, Computer Science, or rela
ntedfield, or equivalent work experien
nce.· 2-4 years of experience in a desktop support or similar ro
nle.· Solid knowledge of Windows and Mac operating syste
nms.· Proficiency with Microsoft Office Suite and other common software applicatio
nns.· Experience with Active Directory, group policies, and user account manageme
nnt.· Familiarity with remote desktop tools and support softwa
nre.· Excellent problem-solving and analytical

📌 Information Technology Support Engineer (Bengaluru)
🏢 SISL Global
📍 Bengaluru