Job Description

Senior System Administrator

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Location - Vijayawada, Andhra Pradesh

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Experience - 6–10 years

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Job Summary

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We are looking for an experienced Senior System Administrator to manage and lead day-to-day IT systems and end-user support operations. The role will be responsible for ensuring the smooth functioning of IT systems, desktops, laptops, applications, user access, IT assets, and workplace technology.

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The ideal candidate should have solid hands-on experience in IT support, desktop/laptop administration, user management, hardware/software troubleshooting, networking, IT asset management, system security, and IT operations , along with the ability to lead a support team.

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Key Responsibilities

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- Lead day-to-day IT systems and end-user support operations .
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- Manage and support desktops, laptops, printers, scanners, and other IT equipment.
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- Provide L1/L2 technical support and act as the escalation point for complex issues.
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- Troubleshoot Windows OS, application, hardware, software, network, and connectivity issues .
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- Manage user accounts, access permissions, password resets, and onboarding/offboarding activities.
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- Support Active Directory / Microsoft Entra ID user and access management.
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- Manage installation, configuration, patching, and troubleshooting of end-user applications.
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- Maintain and manage IT assets, including laptops, desktops, peripherals, software licenses, and accessories .
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- Maintain IT asset inventory and ensure proper allocation and tracking of equipment.
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- Coordinate with vendors and service providers for hardware, software, networking, and other IT-related issues.
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- Monitor and troubleshoot LAN, Wi-Fi, VPN, internet, and basic network connectivity issues.
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- Ensure endpoint security, antivirus/EDR, system updates, and security compliance.
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- Implement and maintain IT policies, SOPs,



and standard operating procedures.
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- Monitor IT support tickets and ensure issues are resolved within defined SLA/TAT .
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- Prepare regular MIS reports and IT support dashboards .
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- Identify recurring issues and implement preventive/corrective actions.
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- Lead and mentor the IT support/system administration team.
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- Support IT audits and ensure compliance with organizational IT policies.
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- Participate in IT projects, system upgrades, office/site expansions, and technology deployments.
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Required Technical Skills

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Must Have

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- Desktop / End-User Computing Support
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- Windows 10/11
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- Hardware & Software Troubleshooting
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- Active Directory / User Administration
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- Microsoft 365
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- Basic Networking – LAN/Wi-Fi/VPN
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- IT Asset Management
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- IT Ticketing / Service Desk Tools
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- Endpoint Security / Antivirus
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- Software Installation & Configuration
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- IT Troubleshooting
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- Vendor Management
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- SLA / Incident Management
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- MS Office / Advanced Excel
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Positive to Have

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- PowerShell – basic scripting
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- ITIL / IT Service Management
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- IT Asset Management tools
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- Power BI / MIS reporting
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Candidate Profile

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The ideal candidate should have 6–10 years of experience in IT support/system administration , with strong exposure to end-user computing, desktop/laptop support, Active Directory, Microsoft 365, networking, IT asset management, endpoint security, and IT operations .

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Candidates who have primarily worked as Server Administrators, Cloud Administrators, DevOps Engineers, or Cloud Infrastructure Engineers are not the target profile for this position.

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Education

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Bachelor's degree in Computer Science, Information Technology, Engineering , or a related discipline.

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Certifications such as ITIL, Microsoft, CompTIA, or other relevant IT support certifications will be an advantage.

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📌 Senior System Administrator (Vijayawada)
🏢 Eruvaka Technologies
📍 Vijayawada