Job Description
AI Operations Incident Commander
nMajor Incident Management | Technical Coordination | Shift Leadership | Handoff Discipline
nPurpose: Provide offshore incident command, lead live technical coordination during offshore hours, and maintain seamless incident continuity with the onshore lead.
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nRole
nAI Operations Incident Commander (Offshore)
nLevel
nExperienced / Senior
nTower
nAI Operations & Platform Support (AI Managed Services)
nExperience
n6+ years in production operations, incident management, technical support leadership, or live service operations
nWork Location
nIndia (Bangalore / Hyderabad)
nKey Platforms
nAI support operations across AWS / Bedrock, OpenAI, platform and application support teams, ITSM workflows, and major-incident bridges
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nRole profile
nHands-on incident leader who can run the bridge, coordinate technical triage, maintain clean evidence trails, and keep incidents moving during offshore hours without waiting for others to create structure.
nPrimary focus
nLive incident command,



technical triage coordination, severity assessment, responder mobilization, handoff quality, ticket discipline, and restoration tracking.
nBest fit
nSomeone who is calm, structured, operationally strong, and able to direct engineers and support teams while still staying close to the technical detail.
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nRole Summary
nAs the AI Operations Incident Commander (Offshore), you will lead live incident coordination during offshore hours and provide structured command for production issues impacting the clients AI support workplace. We need someone who can rapidly size the situation, confirm severity, engage the right teams, keep the bridge disciplined, and maintain an accurate view of what is happening technically. This role sits close to the work: you should be comfortable coordinating engineers, reviewing evidence, challenging weak updates, and preparing clean handoffs to the onshore lead and client s

📌 AI Operations Incident Commander (Bengaluru)
🏢 PwC
📍 Bengaluru