Job Description
Technical Operations Lead – Cloud, Infrastructure & Security Location: Vadodara (HQ) | Full-time, In office Experience: 8–12+ years About the Role Phonon is looking for a hands-on Technical Operations Lead to own the security, reliability, scalability and cost efficiency of our technology infrastructure. The role covers CloudOps, TechOps, DevOps, SecOps and FinOps, spanning our predominantly AWS-based cloud environment, Linux/network infrastructure and SIP/VoIP telephony platforms. The role will also lead resolution of complex cloud and production support issues. Key Responsibilities * Own and operate highly available, secure and scalable AWS infrastructure. * Manage Linux, networking, VPNs, firewalls, load balancers and telephony infrastructure. * Own Asterisk, FreePBX, OpenSIPS, SIP/RTP, SIP trunks, IVRs, diallers and hosted PBX environments. * Drive DevOps, CI/CD, Infrastructure as Code, containerisation and operational automation. * Own infrastructure security, vulnerability management, patching, IAM, hardening, backup/DR and ISO 27001 readiness.



* Establish monitoring, alerting, incident management and RCA practices. * Drive FinOps, including AWS utilisation, rightsizing and cloud cost optimisation. * Lead complex production incidents and cloud/infrastructure support escalations. * Lead and mentor the Cloud/Technical Operations team. Technology Stack * Cloud: AWS – EC2, VPC, RDS, S3, ELB/ALB, Auto Scaling, Route 53, CloudFront, IAM, CloudWatch, CloudTrail, Lambda, SNS * Linux & Networking: RHEL/CentOS/Ubuntu, TCP/IP, DNS, routing, NAT, VPN, firewalls, SSL/TLS, load balancing * Telephony: Asterisk, FreePBX, OpenSIPS, SIP, RTP, SIP Trunking, IVR, Diallers, Hosted PBX * DevOps: Terraform, CloudFormation, Ansible, AWS CLI, Docker, Kubernetes, Git, Jenkins/GitLab CI/GitHub Actions * Observability: Prometheus, Grafana, Loki, ELK/EFK, Nagios, CloudWatch * Security: IAM/RBAC, encryption, secrets management, vulnerability management, infrastructure hardeni

📌 Cloud Infrastructure Lead (Vadodara)
🏢 phonon, automating outcomes
📍 Vadodara