Job Description

Job Title: Lead / Manager – Telecalling

Experience Required: 4–6 years (with minimum 2 years in a team leadership role)

Budget : ₹7–9 LPA

Preferred Gender : Male

Location: Mumbai

Work Mode: Work-from-Office

Interview Mode: Virtual (1st Round) + Final Face-to-Face

Position Overview

We are seeking a agile and results-oriented Lead / Manager – Telecalling to manage our inside sales and customer engagement team based in Mumbai. The ideal candidate will have robust experience in inside sales, team management, and customer relationship handling. This role involves managing a small team of telecallers while also handling individual calling responsibilities to drive sales performance and ensure exceptional customer service.

Key Responsibilities

Team Leadership & Management:

Lead, mentor, and motivate a team of 3–4 telecallers / customer service representatives.

Set performance targets and KPIs, monitor progress, and ensure high productivity.

Conduct regular performance reviews, feedback sessions,



and training initiatives to enhance team efficiency.

Sales & Customer Engagement

Handle outbound and inbound calls to generate leads, follow up on prospects, and convert prospects into sales.

Support team members in managing customer interactions, resolving queries, and ensuring excellent customer satisfaction.

Achieve individual and team sales targets through consistent engagement and conversion activities.

Process Management & Strategy

Develop and implement effective telecalling scripts and strategies to improve conversion rates.

Utilize CRM tools effectively for lead management, tracking interactions, and maintaining customer records.

Continuously identify areas for process improvement to enhance efficiency and performance.

Reporting & Analytics

Monitor and analyze team performance metrics and prepare reports for senior management.

Track key sales indicators such as conversion rates, pipeline status, and call quality.

Use data insi

📌 Lead/manager Fintech Mumbai (India)
🏢 VRSamadhan
📍 India