Senior Engineer – Network Operations

Job Title: Senior Engineer – Network Operations
Department: Engineering and Operations
Location: Mumbai
Reporting: Manager Operations
Job Type: Full Time
Shift: Rotational Shift

*Senior Network Engineer with expertise in SDWAN, BGP, VPN, IPSLA based in Mumbai*
- PRE-REQUISITES

Hands-on troubleshooting experience in Enterprise LAN/WAN environment
Robust technical subject matter expertise on the following:
- Cisco GSR routers and switches like Catalyst 3560/3750/4948
- Juniper MX series routers and switches
- SDWAN – Silver Peak (Aruba/HP), Cisco Viptela, Fortinet
- Transmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVA

Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols
Knowledge of MPLS, QoS and VoIP
Knowledge on SDWAN technologies using Silver Peak (Aruba/HP), Viptela and Fortinet
Knowledge of security technologies
Knowledge on scripting languages like Python




Excellent communications skills and must have worked with Global customers and global carriers

RESPONSIBILITIES
- Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling and providing network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support, as well as provides training to junior engineers.
- Remote management and monitor Network Operations
- Support NOC 24x7 for large global clients that have a distributed LAN/WAN setup
- Provide Level 2 and Level 3 support for Incident Management/Ticket Resolution
- Create MOP/SOP and plan Change Management process
- Perform Performance Tuning of network devices and create SOPs
- Work with Telecommunication Service Providers to resolve escalated circuit problems
- Plan and perform upgrade of firmwa

📌 Senior Network Engineer, SD-WAN (India)
🏢 NTT Global Networks
📍 India