Job Description
Job Description
nThe ideal candidate will be a seasoned software engineer who is productive, accurate and has a friendly approach to deliver support services to our Software clients.
nSalary –Salary should not be a constrain for a good resource
nIndustry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance
nFunctional Area – Customer Success
nRole – Executive – Software Support
nEmployment Type - Permanent Job, Full Time
nWork location – Ahmedabad [Prahaladnagar]
nClient Visit – Occasionally
nShift – Regular Day Shift
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nJob Role
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- Handling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support.n
- tWorking closely with L1 level support team and development team to identify and troubleshoot reported issue.n
- Analyze and debug issue that has been reported by customern
- Identification and escalation of issues to appropriate team for urgent attention.n
- Responsible for database support,



troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS servern
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.n
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.n
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.n
- Escalate unresolved queries to respective departments for accurate redressal.n

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nRequirements
nRequired Skills
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- Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.n
- 4+ Years experience in Software - Customer Success / Support Domain.n
- Strong analytical and problem solving skills within SLAn
- Ex

📌 Application Support Engineer (India)
🏢 Spectra Technovision India
📍 India