Job Title: Executive - Medical Coordinator

Location: Sector - 14, Gurugram

Experience: 0-3 Years

Working Days: 6 Shift &

- Week-off: Rotational

Qualifications: BDS, BAMS, BHMS, BPT, MPT

Position Overview

At Hexa Health , we are hiring an Executive – Medical Coordinator to manage patient interactions as part of our partnership with Narayana Health. This is a call-center based role involving both inbound and outbound calls, where you will guide patients through their surgical journey.

The role covers two segments:

● High-End Surgeries : Cases like cardiac (bypass), cancer, etc.

● Post-Op / OPD Conversions : Follow-ups and converting consultations into surgeries.

Key Responsibilities

● Patient Coordination: Act as the primary point of contact, guiding patients through their treatment journey with clear and empathetic communication.

● Consultation Management: Schedule and coordinate appointments, diagnostics, and hospital visits with doctors and facilities under Narayana Health.

● Medical Case Handling: Understand patient requirements and align them with the appropriate department, doctor, or treatment plan.

● Pre &

- Post-Surgery Support:



Assist with pre-surgery preparations and ensure timely post-operative follow-ups and care coordination.

● Inbound &

- Outbound Calls: Manage patient interactions for follow-ups, updates, and overall case coordination.

● CRM &

- Coordination: Maintain accurate patient records and collaborate with hospital teams and internal stakeholders for seamless case management.

Skills we seek

● Communication &

- Patient Handling : Strong verbal skills with a patient-first, empathetic approach.

● Coordination &

- Multitasking : Ability to manage multiple cases, schedules, and follow-ups efficiently in a rapid-paced environment.

● Basic Medical &

- Tech Understanding : Familiarity with medical terminology along with comfort using CRM tools and systems.

About Hexa Health

At Hexa Health , we are building a platform that will help users choose the right hospital/surgeon for their surgical procedure. We are working towards building India's largest hospital network, and we will ensure a hassle-free experience for the patient at the hospital.

Website Link: Linked In Link: Careers Page Link:

📌 Medical Coordinator (bds, Bpt, Mpt, Bhms, Bams, Bums Etc) (Gurugram)
🏢 HexaHealth
📍 Gurugram