Why Work Here

- Headquarters is in Charlotte, NC

- Recently expanded to nearshore,Hyderabad India.

- isolved ranked for SMB Payroll in 2023 Sapient Report

- Voted top places to work in USA 2023

We are seeking a Cloud Operations Manager based in India to lead our regional Site Reliability Engineering, cloud infrastructure, and platform operations team. This role oversees the reliability, scalability, performance, and security of our cloud infrastructure while driving modern automation practices. The ideal candidate blends direct people leadership with deep, hands-on engineering acumen across enterprise cloud architecture, automated delivery pipelines, and production incident management.

Core Job Duties

Key Responsibilities:

- Lead, mentor, and scale our India-based team of cloud and site reliability engineers, fostering a culture of operational excellence, accountability, and continuous improvement.

- Direct the design, implementation, and maintenance of resilient cloud architecture, containerized environments, and serverless Experience with optimizing legacy workloads for cloud infrastructure.

- Own end-to-end site reliability, including uptime service level objectives, error budgets, disaster recovery readiness, and operational incident response workflows.

- Drive infrastructure as code standards, configuration management, and robust continuous integration and continuous deployment pipelines.

- Partner with product and software engineering teams to ensure application architecture aligns with operational requirements, cost governance, and security compliance standards.

- Oversee cloud cost optimization initiatives, resource capacity planning, and database administration across both relational and distributed platforms.

Minimum Qualifications

Core Technical Qualifications

- 5+ years of experience leading and managing teams, including mentoring, performance management, resource planning,



and driving team delivery outcomes.

- Deep expertise in enterprise cloud architecture on Microsoft Azure, including Azure Kubernetes Service, Container Apps, Functions, Service Bus, Front Door, and API Management.

- Production mastery of infrastructure as code and configuration automation using Terraform, Helm, PowerShell, Bash, and Python.

- Proven experience architecting and maintaining secure continuous integration and delivery workflows utilizing GitHub Enterprise and GitHub Actions.

- Strong working knowledge of database operations, performance tuning, and lifecycle management for Microsoft SQL Server, Azure Cosmos DB, and PostgreSQL.

- Extensive background in telemetry, distributed tracing, and synthetic monitoring using Application Insights and modern observability platforms.

- Solid grasp of networking fundamentals, including reverse proxies, Web Application Firewalls, private link networking, domain routing, and certificate management.

Leadership and Operational Experience

- Prior experience managing a high-performing engineering team in India responsible for mission-critical, enterprise SaaS environments.

- Demonstrated track record of establishing blameless post-mortem practices, reducing mean time to detection, and driving root-cause remediation.

- Strong communication skills with the ability to collaborate smoothly with broader business stakeholders and technical leadership.





- Experience balancing high-priority production escalations with long-term platform modernization and technical debt reduction.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and valuable at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

📌 Manager, Product Engineering (Offshore) (Hyderabad)
🏢 isolved
📍 Hyderabad