- About the Role
- Application Form
- About Connor, Clark & Lunn F…

We are looking for an Manager, IT Operations to join our Information Systems group.

The Information

Technology (IT) team resides within the Information Systems group and is responsible for the management, operations, maintenance, cloud technology and security for the IT infrastructure that supports the organization. The team is made up of several sub-teams that are cooperative and effectively apply technology to solve complex problems which has been a key factor to the firm’s success. CC&L; Financial Group, as an investment management firm, manages a wide range of global assets and the financial group relies heavily on the IS team for a variety of distinct functions.

This is a fantastic opportunity to be part of a strategic team, whose scope and importance continues to grow. We place high value on maintaining an entrepreneurial spirit and creating a culture where each of us has opportunities to succeed. We are a solution orientated and collaborative team seeking like-minded individuals who thrive in a challenging and dynamic environment.

What You Will Do The Manager – IT Operations is accountable for end-to-end day-to-day IT operations, ensuring the stability, availability, performance, and security of our enterprise infrastructure and services. This role combines hands-on technical leadership with people and vendor management, overseeing BAU operations, ITIL-aligned incident/problem/change management, and major incident response to restore service quickly and prevent recurrence. The successful candidate will drive operational excellence through monitoring/observability improvements, automation and runbook discipline, patching and lifecycle management, capacity planning, and continuous improvement initiatives, partnering closely with business and IT stakeholders to meet agreed service levels (SLAs/SLOs).

The role will act as a key bridge between IT Operations teams, business stakeholders, and global counterparts

- Operate and enhance our NOC function within the India office.
- Own day‑to‑day IT Operations (BAU) ensure high availability of systems and service.
- Lead and manage critical incident management, including root cause analysis (RCA) and preventive actions.
- Guide and support the team during production issues, outages, and escalations.
- Ensure adherence to ITIL processes (Incident, Problem, Change, and Service Request Management).
- Good Understanding of Patching and Vulnerability management process.
- Strong Technical knowledge and hands‑on skills
- Backup & Recovery (Commvault or similar tools)
- Virtualization (VMware / Hyper‑V)
- Servers and supporting hardware
- Storage solutions (SAN, NAS)
- Networking (LAN/WAN, firewalls, load balancers – conceptual understanding)
- Lead, mentor, and manage an IT Operations team, including performance management and skill development.
- Allocate work effectively across shifts and ensure coverage across time zones as required.
- Drive a culture of process discipline, accountability, and continuous improvement.
- Engage with internal stakeholders (Applications, Security, Business teams) to ensure alignment.
- Coordinate with vendors and service providers for infrastructure support and escalations.
- Communicate effectively with senior leadership during incidents and operational reviews.
- Ensure high‑quality documentation for SOPs, runbooks, escalation matrices, and operational procedures.
- Review and approve change requests, ensuring risk assessment and rollback planning.

What You Bring

- 10+ years’ experience delivering reliable IT services in complex, regulated environments

- 4+ years leading teams responsible for day-to-day service delivery and operational performance
- Experience supporting an investment / financial services organization (strongly preferred)




- Strong working knowledge of IT service management practices (ITIL certification preferred)
- Bachelor’s degree in relevant discipline (or equivalent experience)
- Clear, confident communicator with strong executive-ready writing and presentation skills
- Proven stakeholder management builds trust, aligns priorities, and influences across business and technology
- Operational leadership mindset: balances customer experience, cost, and risk in decision-making
- Strong problem-solving approach with the ability to lead teams through ambiguous, high-impact issues
- Demonstrated ability to perform under pressure and coordinate rapid recovery during critical service disruptions
- Track record of improving service reliability through process discipline, metrics, and continuous improvement
- Experience with business continuity and recoverability planning (backup/restore, resilience)
- Exposure to modern enterprise operating environments (hybrid / cloud service delivery)
- Strong understanding of service availability, capacity, change risk, and operational controls
- Highly self-motivated, accountable, and able to operate with autonomy
- Collaborative leader who develops teams and fosters a strong service culture

Apply Now

Thank you for applying.

Your application has been received - we appreciate the time and effort you put into submitting your application.

Our Talent

Acquisition team is currently reviewing all applications, and will be in touch if your background aligns with what we’re looking for in this role. In the meantime, feel free to explore our careers page to learn more about life at Connor, Clark & Lunn Financial Group!

- Working at CC&L; | CC&L; Financial Group Ltd. Warm Regards, The Talent Acquisition Team

First Name

Last Name

Email

Phone

Preferred First Name

Resume/CV

No file chosen

Cover Letter

No file chosen

LinkedIn Profile

Website

Are you legally eligible to work in the country of the role you are applying to?

Please selectYesNo

Please select

- Yes
- No

Have you been employed by Connor, Clark & Lunn Financial Group or any associated affiliates in the past?

Please selectYesNo

Please select

- Yes
- No

What notice period are you required to provide your current employer? What is your current compensation in Lakhs (₹) per annum?

What is the bonus component for your current role in Lakhs (₹) per annum? (if applicable)

What is your desired compensation for this role in Lakhs (₹) per annum?

Why are you looking to leave your current role?

What is your motivation for wanting to join Connor, Clark & Lunn Financial Group?

Are you willing to relocate to Gurugram (if not already residing in Delhi/Gurugram)?

Please selectYesNo

Please select

- Yes
- No

Are you comfortable working on a Hybrid work model? (3 days in office)

Please selectYesNo

Please select

- Yes
- No

Please select which shifts throughout the day you are available and comfortable working. (Select all that apply) Early morning Afternoon Evening All of the above

Please share any limitations to the above, if applicable.

Acknowledgement of Privacy Policy

I acknowledge that I have read and understood the CC&L; Financial Group Privacy Policy https://cclfg.cclgroup.com/privacy-confidentiality/. I consent to CC&L; processing my personal data as described in the Privacy Policy as summarized below, including to the transfer of my personal data to third parties located outside of my jurisdiction, and I understand my privacy rights and choices.





I acknowledge that I have read and understood the CC&L; Financial Group Privacy Policy.

Review and acknowledge how we handle your data The CC&L; Financial Group entity to which you are applying is the data controller for the personal data you provide during the recruitment process and can be contacted at [email protected]. We process personal data about you to manage our recruitment activities, including evaluating your suitability for employment. By completing the acknowledgement above, you consent to this processing.

In applicable jurisdictions, other lawful bases for this processing are: (i) legitimate interests, to collect and review application information, shortlist, conduct interviews and assessments, and verify candidates; and (ii) contract, where you have accepted a job offer and we need to take steps prior to entering into a contract of employment. We collect personal data directly from you when you apply for a role and may also obtain personal data about you from other sources, including recruitment agencies, employee referrals, and professional networking sites, where permitted by applicable law. Your personal data may be shared within our group, with third parties who provide services to us (including Greenhouse Software, Inc., a cloud services provider located in the U.S. engaged to help manage our recruitment process), and where required by law.

Where your personal data may be transferred outside of your state/province/region or internationally, appropriate safeguards are in place in accordance with applicable data protection law. Your personal data will be retained for the duration of the recruitment process and for a period following the conclusion of the recruitment process, including for the purpose of considering you for future employment opportunities, contacting you about such opportunities, or as otherwise outlined in our Privacy Policy, in accordance with data protection laws. You have various rights under applicable data protection law depending on where you live, including the right to access, correct, delete or restrict processing of your personal data, and to receive your data in a portable format.

You may also object to processing or retention in some circumstances and, where we have asked for your consent, withdraw it at any time. These rights may be limited in certain circumstances. If you have any concerns about how we handle your personal data or would like more information about what rights you have, please contact us at [email protected] in the first instance.

You also have the right to lodge a complaint with your local supervisory authority. For UK applicants, this is the Information Commissioner's Office. For full details on how we process your personal data please see our Privacy Policy at https://cclfg.cclgroup.com/privacy-confidentiality

I consent

Have you applied to any roles at Connor, Clark & Lunn Financial Group or any associated affiliates in the past 6 months?

Please selectYesNoDo not recall

Please select

- Yes
- No
- Do not recall

What is your current location? At CC&L; Financial Group, we understand the value of opportunity – for our clients and our team. Independent and employee-owned, we partner with investment professionals to grow successful asset management businesses, giving them the space to innovate and truly make an impact. With more than 40 years of history and offices across Canada and in the US, the UK and India, CC&L; Financial Group and our multi-boutique family of affiliate firms collectively manage over $222 billion in client assets, providing a diverse range of traditional and alternative investment products and solutions to institutional, high-net-worth and retail clients.

It’s a place where you can grow your skills and contribute to our business.

Learn more by exploring our website: www.cclgroup.com

📌 Manager, IT Operations (Gurugram)
🏢 FortWood Capital
📍 Gurugram