Role: Major Incident Manager

Exp- 5 to 10 Years

Location: Chennai

Apply only if you are available for walkin interviews on 5th Sept at Chennai location.

Job Summary

- Minimum 5 years of experience in Major Incident Management.
- ITIL certification (v4 Foundation or higher) with explicit understanding of IT service management practices.
- Deep understanding of infrastructure, applications, networks, and incident management tools (e.g. ServiceNow).
- Candidates should be adept at troubleshooting complex technical issues and coordinating with cross-functional teams.
- Highly articulate, with the ability to clearly communicate incident updates and resolution plans to both technical teams and senior business stakeholders.

Minimum 2 mandate details are mandate with two or 3 liners
- Hands-on experience leading bridge calls, coordinating rapid service restoration, and ensuring timely escalation.
- Competence in producing detailed post-incident reviews with actionable recommendations.
- Strong analytical skills to identify trends with common themes and prevent recurring incidents.
- Familiarity with regulatory, compliance, and audit requirements related to incident management in the banking sector.

📌 Major Incident Manager (Chennai)
🏢 Tata Consultancy Services
📍 Chennai