Exp Range - 5 to 10 yrs

Desired Competencies (Technical/Behavioral Competency)

Must-Have

Minimum 5 mandate details are mandate with two or 3 liners

- Minimum 7 years of experience in Major Incident Management, with a solid preference for candidates who have worked in the banking or financial services domain
- ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practices.
- Deep understanding of infrastructure, applications, networks, and incident management tools (e.g. ServiceNow).
- Candidates should be adept at troubleshooting complex technical issues and coordinating with cross-functional teams.
- Highly articulate, with the ability to clearly communicate incident updates and resolution plans to both technical teams and senior business stakeholders.

Good-to-Have





Minimum 2 mandate details are mandate with two or 3 liners

- Hands-on experience leading bridge calls, coordinating rapid service restoration, and ensuring timely escalation.
- Competence in producing detailed post-incident reviews with actionable recommendations.
- Strong analytical skills to identify trends with common themes and prevent recurring incidents.
- Familiarity with regulatory, compliance, and audit requirements related to incident management in the banking sector.
- Ability to work 24/7 in rotational shifts as required for global coverage.

📌 Major Incident Manager_ Walkin Interview (05- Sep-26) (Chennai)
🏢 Tata Consultancy Services
📍 Chennai