Job Description

Responsibilities: Concur System Administration & Configuration · Administer and maintain SAP Concur Travel, Expense, Request, and related modules. · Configure and maintain expense types, forms, fields, workflows, approval hierarchies, audit rules, policies, exceptions, and system settings. · Support ongoing system updates, releases, and configuration changes while ensuring alignment with business requirements. · Manage user provisioning, role assignments, permissions, and organizational structure maintenance. · Serve as a subject matter expert for Concur functionality, capabilities, and best practices. Workflow Management & Business Process Optimization · Design, maintain, and optimize approval workflows to improve user experience and operational efficiency. · Evaluate existing processes and recommend configuration-based solutions to reduce manual effort and improve compliance. · Partner with stakeholders to translate business requirements into scalable system solutions. · Support policy implementation through system configuration and automated controls. Reporting, Analytics & Data Management · Develop, maintain, and enhance Concur reports, dashboards, and scheduled reporting packages. · Analyze travel and expense data to identify trends, user behaviors, system issues, and improvement opportunities. · Support ad hoc reporting requests from Finance, HR, Procurement, Internal Audit, and business leadership. · Ensure reporting accuracy and consistency through data validation and ongoing maintenance. · Leverage reporting and analytics tools, including Power BI and Excel, to deliver actionable insights. Testing, Enhancements & Release Management · Lead user acceptance testing (UAT), regression testing, and validation activities for system enhancements, upgrades, and configuration changes. · Create and maintain test scripts, test scenarios, and supporting documentation. · Coordinate with vendors, technology teams,



and business stakeholders during system implementations and enhancement projects. · Identify, document, track, and resolve system defects and enhancement opportunities. · Support deployment planning, change management activities, and post-implementation validation. User Support & Vendor Coordination · Serve as an escalation point for complex Concur system issues and functionality questions. · Manage support tickets and coordinate resolution with SAP Concur, travel management companies (TMCs), card providers, and internal technology teams. · Provide guidance and training to employees, approvers, and administrators on system functionality and best practices. · Develop and maintain user guidance materials, knowledge articles, and training documentation. Systems Documentation & Governance · Maintain detailed documentation for system configurations, workflows, integrations, controls, and operating procedures. · Establish and maintain governance processes for system changes, configuration management, and documentation standards. · Ensure changes are properly documented, tested, approved, and communicated prior to deployment. · Support internal control requirements related to system administration activities and platform governance. Continuous Improvement & Automation · Identify and implement automation opportunities within Concur and related reporting processes. · Drive initiatives focused on simplification, standardization, and increased adoption of system capabilities.



· Evaluate new platform features and functionality to improve user experience and operational effectiveness. · Support strategic T&E; system projects, integrations, and transformation initiatives. Qualifications · Bachelor's Degree in Business Administration, Information Systems, Finance, Accounting, or related field with 2-5 years of experience in SAP Concur administration, business systems administration, Travel & Expense operations, or shared services. · Hands-on experience administering SAP Concur, including configuration, workflow design, audit rules, forms, reporting, and user management. · Strong understanding of Travel & Expense business processes and system controls. · Experience gathering business requirements and translating them into system solutions. · Experience supporting software implementations, enhancements, upgrades, and testing activities. · Solid reporting and analytical skills with experience using Concur reporting tools, Power BI, Excel, or similar platforms. · Experience creating test plans, executing UAT, documenting results, and managing issue resolution. · Knowledge of system governance, change management, and configuration management practices. · Strong problem-solving skills with ability to diagnose system issues and identify root causes. · Excellent organizational skills with ability to manage multiple projects, priorities, and deadlines simultaneously. · Strong communication skills with ability to work effectively across technical and non-technical stakeholder groups. · Experience documenting business processes, system configurations, and standard operating procedures. · Ability to work independently while collaborating within a global team environment. · Proficiency in Microsoft Office applications, particularly Excel. · Experience with Oracle Fusion, Power BI, integrations, automation tools, or related enterprise platforms preferred.

📌 Sap Concur Admin (Bengaluru)
🏢 Quess Corp
📍 Bengaluru