Job Description
Job Description
Key Responsibilities
AMS Support & Incident Management
- Provide L2/L3 support for SAP C4C issues
- Troubleshoot and resolve: Sales & Service processes (Leads, Opportunities, Quotes, Tickets), UI issues, workflow failures, and business rule errors
- Handle SLA-based tickets using tools like ServiceNow / JIRA / Remedy

C4C Functional Support
- Support end-to-end processes: Lead → Opportunity → Quote → Order (integration to ECC), Service Ticket → Service Request → Resolution
- Manage: Business configuration (Fine-Tuning / Adaptation), Pricing, territory management, activity management, Service processes and SLA configurations

Integration with ECC
- Support integration scenarios between C4C ↔ ECC : Master data replication (Customers, Materials, Pricing), Transactional data (Sales Orders, Quotes, Service Requests)
- Troubleshoot: Middleware issues (SAP CPI / PI/PO), IDocs / Web services / OData APIs
- Monitor and resolve message failures in: Communication Arrangements, Message Dashboard

Enhancements & Change Requests
- Work on CRs and enhancements :



UI adaptations (Key User Tools), Business rules and workflows, Custom fields and extensions.
- Prepare functional specs and coordinate with technical teams (SDK / PDI)

Data & Master Data Handling
- Ensure consistency of: Business Partners / Customers, Products / Pricing data
- Handle: Data replication issues, Data correction activities

Testing & Deployment
- Perform: Unit Testing, Integration Testing (C4C ↔ ECC), UAT support
- Support release cycles and transport management

Documentation & Knowledge Management
- Maintain: Functional documentation, KT materials, Configuration guides
- Conduct knowledge transfer sessions

Continuous Improvement
- Identify opportunities to: Improve user experience, Optimize business processes, Enhance integration stability

Required Skills & Experience
✔ Experience
- 8–12 years of SAP experience
- 3+ years in SAP C4C (Sales Cloud / Service Cloud)
- Robust ex

📌 Sr. SAPC Techno Functional Consultant (India)
🏢 Jade Global
📍 India