Key Responsibilities:
✅ Monitor and evaluate inbound & outbound customer interactions ✅ Conduct call audits and calibration sessions ✅ Provide structured feedback and coaching to agents ✅ Ensure adherence to quality, compliance, and process standards ✅ Prepare quality reports, scorecards, and performance analysis ✅ Identify performance gaps and recommend process improvements ✅ Drive quality initiatives to enhance customer experience
Requirements:
✅ 1+ year of experience in Quality, Call Auditing, BPO, or Call Center Operations ✅ Hands-on experience in call monitoring, auditing, and calibration ✅ Strong analytical skills and attention to detail ✅ Excellent verbal and written communication skills ✅ Positive knowledge of QA methodologies and tools ✅ Proficiency in MS Excel and Word ✅ Regional language proficiency is mandatory ✅ Graduation preferred
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[email protected] Contact: Raksha Shukla | (phone hidden)
📌 Sales Auditor (Mumbai)
🏢 Policybazaar.com
📍 Mumbai