Technology Operations Analyst – IT Help Desk / International Technical Support Location:

Bangalore / Hyderabad Experience:

6 Months+ / 1+ Year ⚡

Immediate Joiners Preferred Employment:

Contract-to-Hire | Artech Payroll Shift:

Rotational Shifts, including Night Shifts Cab Facility Available

About the Role We are looking for

IT Technical Support / Help Desk professionals

with experience in

International Voice Technical Support . The role involves providing technical assistance to end users, troubleshooting hardware, software, network and access-related issues, and resolving incidents through a ticketing system.

Mandatory Requirement International Voice Technical Support experience is MANDATORY. Candidates should have experience handling

international technical support calls

and must have

excellent English communication skills .

Key Skills International Technical Voice Support IT Help Desk / Service Desk / Desktop Support Windows troubleshooting Active Directory ServiceNow / IT ticketing tools Hardware & software troubleshooting Basic network troubleshooting VPN, DNS, DHCP Remote Desktop / Remote Support Outlook troubleshooting BitLocker basics Windows Event Logs Printer and peripheral troubleshooting Basic ITIL / ITSM knowledge Excellent verbal and written English communication

What You Will Do Handle inbound

international technical support calls Troubleshoot user issues related to hardware, software and networking Diagnose and resolve Windows and application-related issues Support Active Directory-related user issues such as account/password problems Troubleshoot Outlook and connectivity issues Handle VPN, DNS and DHCP-related basic troubleshooting Provide remote technical assistance to end users Log, update and track incidents/requests in





ServiceNow Follow troubleshooting procedures and SLA requirements Escalate issues to appropriate L2/L3 teams when required Maintain proper ticket documentation and provide regular updates to users

Candidate Profile We are looking for candidates who have: ✔

6 Months+ / 1+ Year relevant technical support experience ✔

International Voice Technical Support experience ✔ Robust IT troubleshooting knowledge ✔ Excellent English communication ✔ Customer-handling skills ✔ Willingness to work rotational/night shifts ✔ Willingness to work from Bangalore or Hyderabad ✔ Immediate joining / short notice preferred

❌ Please DO NOT Apply If: You are a fresher Your experience is only

domestic voice support You have only

BPO/customer service experience without technical support You do not have International Voice Technical Support experience You are not comfortable with rotational/night shifts Your communication skills are not suitable for international voice support

Why Consider This Opportunity? Technology Operations / IT Support role International technical support environment Contract-to-Hire opportunity Artech payroll Cab facility Opportunity to work in an enterprise technology environment

To Apply:

Send your updated resume to

[email protected]

If you're interested, please reply with the following details: Updated Resume Total Experience Relevant IT Help Desk/Desktop Support Experience Current Company Current CTC Expected CTC Notice Period Current Location Preferred Location (Hyderabad/Bangalore) Are you comfortable with Rotational/Night Shifts? (Yes/No)

IMPORTANT:

Please apply

ONLY if you match ALL mandatory criteria , especially

International Technical Voice Support + IT technical troubleshooting + excellent English communication + shift flexibility + location .

Not looking for a change? Relevant referrals matching ALL criteria are welcome.

📌 Information Technology Technical Support (Bengaluru)
🏢 Artech
📍 Bengaluru