Company Description Infrion Tech Private Limited is a technology solutions company that helps businesses build secure, reliable, and scalable IT environments. The company delivers end-to-end IT infrastructure services, including hardware supply, network and connectivity, cloud services, backup and business continuity, managed IT support, cybersecurity, and infrastructure consulting.

Infrion

Tech also provides CRM and marketing automation solutions to improve customer engagement and streamline workflows. Acting as a single technology partner for planning, procurement, implementation, and management, the company supports organizations across laptops, servers, cloud platforms, and security controls. Its approach blends robust infrastructure with innovation to keep businesses connected, protected, and ready for growth.

Role Description The L1 Support Engineer is a full-time, on-site role based in Pune District. This role focuses on providing first-level technical and customer support for end users, including responding to support tickets, calls, and emails in a timely and professional manner. The L1 Support Engineer will perform basic troubleshooting of hardware, software, and network issues, assist with operating system-related problems, and escalate complex incidents to higher-level support when needed.

Daily tasks include documenting issues and resolutions,



following defined support procedures, maintaining accurate records in ticketing systems, and ensuring clear communication with users. The role also involves collaborating with internal teams to improve support processes and contribute to a consistent and reliable IT environment.

Qualifications

- Strong troubleshooting and technical support skills, including the ability to diagnose and resolve common hardware, software, and network issues.
- Customer support and customer service skills, with a focus on clear communication, active listening, and professional handling of user queries.
- Working knowledge of operating systems (such as Windows, macOS, or Linux) and basic understanding of standard workplace applications.
- Ability to follow structured procedures, document incidents accurately, and work effectively within ticketing and help desk systems.
- Relevant coursework or certification in IT, computer science, or related fields (such as CompTIA A+, ITIL Foundation, or equivalent) is beneficial.
- Prior experience in an L1 or help desk support role is an advantage, especially within managed services or infrastructure-focused environments.
- Strong problem-solving mindset, willingness to learn, and ability to work on-site in Pune District as part of a cooperative support team.

📌 Support Engineer (Maharashtra)
🏢 Infrion Tech
📍 Maharashtra