Role:

We are looking for a skilled L3 Support Specialist with expertise in Billing/Kenan systems. The ideal candidate will be responsible for ensuring smooth system operations, handling critical incidents, and providing expert-level support for billing processes.

Location: Pune/Gurgaon (Hybrid - Pune preferred)

Shifts: 7 AM - 4 PM / 2 PM - 11 PM (Rotational Week-offs)

Key Responsibilities:

- Investigate, diagnose, and resolve complex code and system issues.
- Manage and maintain source code, ensuring best practices in version control.
- Handle incident management, service requests, and system restoration.
- Provide end-to-end billing support and assist with process optimizations.
- Collaborate with cross-functional teams to identify operational gaps and suggest improvements.
- Maintain and update database tables, support data modeling requirements.
- Ensure timely communication and reporting of issues to stakeholders.

Qualifications Skills:

- Strong experience in Kenan billing system or equivalent.




- Proficient in L3 Support operations - incident handling, defect resolution, service requests.
- Experience with database tables, data modeling, and SQL queries.
- Excellent problem-solving and analytical skills.
- Strong communication skills, with the ability to interact with technical and non-technical teams.
- Flexible to work in rotational shifts.

Selection Process:

- 1 Technical Round
- 1 Managerial Round (if required)

Why Join Us:

- Hybrid working model with flexibility.
- Opportunity to work on critical billing operations.
- Collaborate with a energetic and skilled team.

Job Features

Job Category

Hybrid

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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