Title: Customer Success Manager

Location: Delhi

Experience Required:
We are looking for a proactive and empathetic Customer Success Manager to join our team. In this role, you will be the primary point of contact for our clients, ensuring they derive maximum value from our products or services. Your goal will be to drive customer satisfaction, retention, and growth by delivering exceptional support and building long-lasting relationships. Working with HR community and experience in wellness/recruitment/travel solutions is a positive to have skill

Job Responsibility:
At Mamily we define customer success based on focus areas.

Build and expand penetration and impact in a portfolio of accounts (Trusted partner)
As a customer success executive, you will be the custodian of multiple Strategic Accounts as the single point of contact
Primary responsibility will be to ensure renewal of these accounts each year
Ensure stickiness and engagement on the Product and Offering of Mamily in the account
Evaluate end impact and deliver value to each customer




Drive strategic relationships and collaborate with customers in driving utilization of our platform and services basis benchmarks and metrics.
Create case studies and referral accounts from your portfolio
enabling brand building
Penetrate deeper into accounts for farming opportunities

Leverage data and provide insights and innovation
Collaborate with operations and products to drive success for your customer.
Create right metrics present impact and deliver outcomes for accounts
Leverage data to cross sell products and innovation ideas for customers
Provide advisory insights and program manage women wellbeing program for the accounts.

Be a champion of change and transformation
Be a quick learner
Positive communication and listening skills
Ability to immerse in product and the domain
Ability to be action and outcome oriented
Data analytical and problem solver

Qualifications - Graduate/MBA with over 3

📌 Customer Success Manager Okhla (India)
🏢 Mamily
📍 India